I’ll admit to being no expert in this area. Why do I say that? Well my current British webhost for this domain is utterly incompetent: I’ve been unable to remember a single day in the last few weeks where I haven’t encountered at least one server error. If I email them about anything, whether it be a complaint or anything else, they ignore it. That means I’m forced to phone them on their premium line at 10p a minute, which charge starts when you hear the “Welcome to Fasthosts” message; after which I’ve known it take anything up to 15 minutes or more for someone to answer the phone. – Only to be told that they don’t have any problems with their server: Rather the problem lies with what I’m running on the server. Also they don’t service 3rd party applications… In other words total disinterest: WordPress works everywhere else without a hitch; but on their servers it doesn’t work, so it’s my fault. What’s wrong? They can’t be bothered to find out and they don’t care. End of story.

There is, however, light at the end of the tunnel: A different tunnel, but one with light at the end nevertheless: -

- After all that you probably won’t be feeling too happy about using a British web-hosting company: Nevertheless I’ve found one that bucks the trend, so to speak: They’re called “Daily”: Not Arthur Daley, just Daily; and they seem to be a pretty good host.

One particular thing that I notice that they offer, which not a lot of other hosts do, is a Windows 2008 hosting package, complete with MS SQL 2008 and ASP.NET 3.5. Of course, as with most hosting providers, you can transfer all your existing domains to them, and they even have a 30-day money-back guarantee: Something that I wish I’d had with fasthosts.co.uk, or “slowhosts” as I call them.

Maybe you Ozzies think it’s just pure luck that we Pommes finally beat you at test cricket; but there is still some good things yet left in this excuse for a country. – Even though we exported David Beckham to America. (I think, from the way the LA Galaxy fans are behaving, we’ll soon be having him sent back.) Daily is one of those good things; so do click here to find out more.

Generally I think a lot of British businesses have a serious attitude problem. Here on Beyond, however, I hope to be promoting a number of British businesses which are not only still ethical, but also competent, legit, and which I believe that my readers will gain a benefit from using the services of for their own purposes. I do vet the companies which I advertise to a reasonable extent or to as great a degree as is possible. There are some British companies that I wouldn’t even consider advertising, despite the rewards on offer for doing so. Whilst I don’t personally underwrite any claims that I make about any organisation, good or bad, I won’t wilfully advertise any crap services on this blog that I know to be not as good as they seem.

So there you have it: if you’re looking for a decent British web-host I suggest you give Daily a try.

“God Save The Queen” – The Sex Pistols.

British Telecommunications (BT) appear to have a good and fairly reliable standard of service with respect to their technology and technological services; such as internet, telephone, and the other technologies that they cover. I find that it’s pretty solid, made of sturdy stuff, and things rarely go wrong.

When they do go wrong, though, the flaws start to show. I’ve mentioned this a few times before, and I feel that it’s a subject that I should cover again, as despite my earlier posts, as well as the public’s experiences with their appalling customer-services regarding their foreign call-centres, combined with my reporting them for dodgy advertising practices and awful customer relations practices, nothing seems to have changed: They just nonchalantly carry on regardless.

Whenever I ring BT for whatever reason I get stress. They usually pass me around departments; each one of which interrogates me with the same stet spiel before passing me on to the next. Most are in India and I have to say everything in triplicate before they understand me anyway. As a bonus they appear to have been trained to think that no BT customer is intelligent enough to use a word of more than 2 syllables or to have any idea whatsoever of using a computer. When I do finally get through to the right department, I usually find that I’m talking to a fairly young Indian girl with an extremely strong Indian accent who appears to think she knows everything there is to know about everything, talks down to me in a patronising manner – slowly as if I was retarded – avoiding using technical terms, and despite my indicating that I build computers and install software + have qualifications in analogue and digital electronics, treating me as if I was a technophobe with an IQ of 10. If I ask to talk to her supervisor it takes about 10 minutes to get her supervisor on the line after 5 minutes of requesting; only for the supervisor to read from the same script that was earlier read to me, and tell me that she can’t help me any further than she already has, but if I’d like to pursue the matter further I should ring another of BT’s trillions of departments, (Probably in a room next door, or at the back of the call-centre in India.) on such-and-such a number. (When I do I find that I’m told that I’m speaking to the wrong department, and after being transferred through another X departments – undergoing identification interrogation at each of them, I find I end up speaking to the same Indian girl who offers to put me on hold while she transfers me yet again; after which the line goes dead.

Right BT: I’ve had enough. – As have millions of others who’ve switched their telephone service and/or ISP to another provider.

- They’re crafty bleeders too: Every time I phone them to get a better deal from them, (I must admit that they can be bargained and bartered with, and that’s a good thing. – But they’ll only drop a certain amount: If you push them too far they’ll just end the call.) I end up signing a 12 or 18-month contract in order to get what I want. That means that I spend over half the time tied to them.

A bit more on bartering with BT: If you feel that you’re not getting a fair deal, and/or you know that you can get a better deal elsewhere as regards price; ring their sales department – Which is at least partially located in the UK, ask to speak to someone in authority, and tell them exactly why you think you’re not getting a good deal from them.

Don’t lie: They may be incompetent but they’re not stupid. If you lie they’ll just politely tell you that they are unable to help you and end the call. Be honest with them and they’ll hopefully be fair with you. I can almost guarantee that they’ll tie you into a contract; but don’t be put off by that: If you’re properly self-aware then you’ll be able to negotiate further deals whilst under contract on the basis that you renew your contract for a full-term.

Snide Ba—rds!

OK back to the point: BT; you are getting to a point where you are going to shoot yourself in the foot if you squeeze any harder: That thing which you’re squeezing has become a trigger which will lead to your eventual self-destruction in the present economic climate. Either get your act together or prepare to slowly and tortuously go under.

I feel that the only reason why anyone would use BT’s internet services is because they’re less fault-prone than anyone else’s: That’s the positive side to them. They work and they work properly 99.99% of the time. – However, aside from their abysmal PR efforts, BT are rather expensive, also they’re neither the fastest ISP in the UK, nor are they future-proofed at the present moment. In fact Virgin Media are beginning to appear a nicer and nicer alternative as time goes by.

Virgin Media aren’t quite as reliable as BT in my opinion: They have got a lot better in this respect though, and they continue to do so. To anyone in a cabled area who’s thinking of changing ISP; I suggest Virgin Media as one of the best options. As for those in a non-cabled area; I suggest Virgin Media or BT – BT being the most reliable of the two for now, as two of the best options; whereas Virgin Media will probably have more chance of being the better of the two in the future. The choice is yours out of the two.

There is a single lower-cost provider who I would recommend to the same, even in some cases to a greater, extent than either of these two, though. More on that further down.

Other ISPs?

Other ISPs? Well I’m not too bothered about most other ISPs as far as landline communications are concerned. Mobile communications are a different matter and are outside the scope of this article. Most other ISPs probably use BT or Virgin Media’s equipment to carry their data, and probably buy up spare capacity in wholesale amounts; hence their pricing policies being discounted in some way. When something goes wrong, though, they have to check their own equipment first -The delay caused at this point can be anything between immediately and eternally. Following that, if they can’t find a fault, they have to ask their providers to check if there are any faults on the carrier equipment, which is requested but usually goes to the back of the queue. Some parts of some cheaper networks have been known to be down for weeks at a time in the past. – If you pay peanuts you get the services of monkeys.

BUT…

There is one that is cheap-er than BT, but is pretty reliable: That being the Utility Warehouse, who actually own a percentage of the network that they use, in addition to purchasing spare-capacity from other carriers. – Which is why I advertise them on this site. A FTSE-listed company that can win an award from Which? magazine must be worth considering as an option. I’ll say no more; but why not click on the ad and find out more about them? They’re a UK-only service currently, so I hope I haven’t wasted your time if you live outside the UK.

If there’s anything you’d like to add, contradict, or express an opinion on, then please do comment.

Latest reports appear to indicate that Apple  aren’t quite as bad as it seems; in fact it might appear at first sight that they had a windfall.

That’s not exactly the case though: Despite news of their taking top customer-satisfaction honours among personal computer manufacturers, as released on Tuesday of this week, there are two things you should note before assuming that Apple are the tops and that this blog is heavily biased against them:

Firstly nobody even thought to ask Kustom Komputa if they even wanted to be included in this award; probably because they knew Kustom Komputa would trounce Apple into second place. On a more serious note, though, the index measures results only for the three-month period ended in June – Before the crap began to hit the fan for Apple, starting with the release of the iPhone.

Also on Tuesday; Apple admitted that a software update for their much troubled iPhone only partly fixes the connection problems it has had in connecting to 3G networks: In other words; honestly this time: “FAIL: We scratched again.”

It has been reported that it isn’t only Apple’s buggy software that’s to blame: There have been reports that the Infineon Technologies 3G chipsets used in the iPhone are faulty. That could mean that no matter how good the software, the hardware issue might cause the problem to never totally go away.

It has been reported that it isn’t only Apple’s buggy software that’s to blame: There have been reports that the Infineon Technologies 3G chipsets used in the iPhone are faulty. That could mean that no matter how good the software, the hardware issue might cause the problem to never totally go away.

The crap certainly has been hitting the fan lately for Apple; and maybe rightly so too: It seems that Steve Jobs has always been a bit of a dreamer;   and now incarnated as “Jobsweh”; the god of all things Apple; it appears that the power has gone to his head and mingled with his dreams, turning his wallet into a bottomless pit that seeks filling with loot, no matter what the cost.

As reported here on kkomp.com; Apple were recently forced to extend the free trial of MobileMe in a face-saving operation.

“We have already made many improvements to MobileMe, but we still have many more to make.” Said Apple.

To me that sounds like: “We did it again by releasing a service well ahead of schedule in order to market before the competition: It wasn’t actually ready to be released; but we did so out of a case of having to. We hope we can eventually get it to work.”

If they don’t it’ll end up costing them a few dollars more; which could incur the wrath of Jobsweh!

In the same email Apple stated “We know that MobileMe’s launch has not been our finest hour.” ROFLMAO – You’re telling me! What exactly has been Apple’s finest hour during the past two months? Steve Jobs seems to think he’s Apple’s answer to Bill Gates of late. The question is; is Jobsweh, the god with the bottomless pockets, fit to run Apple any longer? Should someone more competent and less greedy take over?

Fire Your Computer Technician!

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In the post I made earlier entitled “A Geek’s Toolkit Supplement: Loaded USB Drive ” I spoke of what I described as “branding files”: Files that I add to the operating system to indicate that I am supplier, builder, and maintenance tech for a particular computer.

I can hear your brains whirring; so before you start thinking that I’m up to something naughty I’ll show you exactly what I mean. Oh yes; this only works if you have Windows XP installed, so don’t go trying it with a Linux or a OSX installation and then comment that I’ve messed up your operating system or “I can’t find those files in Ubuntu!” – “It doesn’t work with Leopard!” You’re quite right; it doesn’t – So be forewarned.

If this information has already been added to your operating system by the manufacturer then I suggest it best to just leave it anyway.

(Why are you playing about with your computer like this anyway? What do you hope to achieve? Oh well; your problem, not mine.)

The aim of the exercise is to customise Windows XP’s general tab in the System Properties dialogue box that you call up by right-clicking the My Computer icon and selecting Properties.

This customisation involves adding support contract information and a logo. It involves using only Notepad and whatever program you like to use to create a 256-colour bitmap.

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OK let’s start with the details: I won’t tell you exactly what details I put for computers that I build; so for this exercise we’ll assume that these details are regarding a computer built by the Acme Computer Corporation:

The computer is a Datamax, model 55102. Support line is 1-800-ACME…

Open Notepad and type the following text, replacing the example with your company’s details etc:

[General]

Manufacturer=Acme Computer Corporation

Model=Datamax 55102

[Support Information]

Line 1=Call 1-800-ACME for technical support

Line 2=  ">.invalid

Line 3=500 Billion Byte Drive

Line 4=Pixelgraphicsville, USA

Save this file to %windir%\Windows\System32 as Oeminfo.ini

Create a 256-colour bitmap of your company’s logo that is no more than 96X96 pixels in size. Save this file to %windir%\Windows\system32 as Oemlogo.bmp

Yes I deliberately soiled the picture: ‘Better safe than sorry.

To see the results either right-click on the My Computer icon or press the Windows and the Break key simultaneously.

And that’s how it’s done – No registry edits, no hacking into anything. This is a white box system builder’s trick; but it’s no massive secret. The files aren’t permanent anyway; if you remove them or reinstall your operating system the dialogue box reverts to default.

Fire Your Computer Technician!

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Being a geekette; that is a female computer designer/builder, as well as a blogger, I often get asked by my girlfriends (And some of their boyfriends too – Shh!) to pop over for a cuppa and attend to some problem they’re having with their computer. Most of these problems turn out to be software-related, so it’s always a good idea to come prepared – Although I can download most of what I need from the internet, sometimes their internet connection is not working for whatever reason, and more than one is on dial-up – Which can make downloading a program a 2-hour job in itself.

To combat this I have a 1Gb USB flash drive with most of anything I might need on it; plus loads of links to anything useful on the internet itself that might be useful which I haven’t bothered to include because I probably won’t need it.

A Topless and Bottomless Photo of Me

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I pop the cord from which the USB stick hangs around my neck, and go to sort out their issues.

I mainly have program installers in the form of .exe files on the USB drive: These are always useful. I also am able, in a worst-case scenario, to provide them with a temporary internet connection via my mobile device, for which I also carry a USB bluetooth dongle to plug into their computer on the rare occasions where it is necessary; such as an instance a year plus ago where a friend somehow lost the driver for their network interface device and was unable to communicate with their router as a result: I removed the old driver which was faulty but obviously didn’t have that particular driver on the USB device; so I set up a temporary internet connection via my mobile phone/bluetooth and downloaded a new driver, installed it – Target neutralised.

The items I have on my USB drive are listed below: I’m sharing this with you as I’m assuming that as a geek you too get called out to similar situations; but being unable to fix it on the spot you end up taking their computer home, doing the work in your spare time, and returning their computer at a later date; which causes inconvenience to both parties.

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The files I carry around on my USB device are as follows:

1. AVG Anti-virus.exe installer: You’d be mightily surprised how many people don’t run an anti-virus program! They might find that their computer slows down with use; and, not realising that it is caused by the registry getting cluttered with crap among other things, they start removing programs which they think are unnecessary in order to attempt to get the machine to speed up again, one of those “unnecessary” programs being their anti-virus program.

2.. A free anti-spyware program; such as AdAware and Spybot Search and Destroy – For the reason stated above or that they didn’t even know what spyware was etc. The latest AVG antivirus has built-in spyware-protection, but that protection is not exhaustive, so it’s always a good idea to install extra spyware protection supplemental to that.

3. Free FTP clients in .exe installer format, such as WS-FTP-LE and FileZilla: They do occasionally come in handy.

4. Diagnostic programs; such as Core Temp.exe, Diskcheckup.exe… I know; rather than listing them all here I’ll show a picture of all the icons below and to save a lot of my time I’ll let you Google for them all.

Obviously the folders are of my own making: Batch Files contains some useful batch files that I wrote or copied, Dragons Websites contains the URLs of the websites of the millionaire entrepreneurs from the BBC series “Dragon’s Den”, Glint(Program) contains the .exe file of the Glint System Monitor program, KK contains pictures which I use regarding Kustom Komputa; Suppliers, Parts, and Circuits contains URLs to suppliers of computer hardware components, plus a few electronic circuits, Web Shortcuts contains hundreds of various useful URLs, Websites contains copies of all my website files from some of my various sites, WP Plugins contains some useful WordPress plugins. Some of the files, such as DSC00* are photos from my mobile phone. aports.zip shouldn’t be on there as it’s a program that contains malware. OEM Exel and OEM INXP are folders containing branding files which I add to the OS to indicate that I am supplier, builder, and maintenance tech for a particular computer. The file “Kustom Komputa” is a copy of some files from my Kustom Komputa website. WP Themes contains WordPress themes. The Folder “Self-Installing Scr” contains a number of screensavers that I created and which automatically install on the computer upon activation of the .exe file thereof. (No malware involved.) The folder Paint.net contains the program Paint.net, and the folder “Sounds” contains some alternative Windows sound effects as spoken by the Daleks from the BBC TV series “Dr Who”.

There are also a number of shortcuts which you don’t normally see on any Windows desktop. These shortcuts; such as “Sound Recorder“, “Volume Control“, “Command Prompt“, “Device Manager“, and “Sleep or Hibernate” are described on this site, including the method to create your very own icon(s).

So that’s pretty much it: Carry this lot plus your own personal files around on a USB flash drive and you won’t go far wrong.

HTH (‘Hope That Helps.)

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