BEWARNED: BT’s new Home Hub could cost you nearly twice as much as advertised as an existing BT customer; and you won’t know that you have to pay extra until after you receive the unit:-

Home Hub v2.0, released in July 2008

Last week I was looking at the BT website and I noticed that they had brought out a new model of the BT Home Hub router – a version 2.0. http://www.frequencycast.co.uk/homehub2.html It had a stylish curved polished black plastic design and 4 ethernet ports. I decided that I was going to have one, as the one I was currently using was white which clashed with the colour of the rest of my equipment, was chunky and fairly ugly in comparison, and I was using both ethernet ports out of the 2 available and would prefer an additional 2 ports for future expansion.

I rang BT and eventually managed to get the Indian at the other end of the phone to understand what I was saying and take my order. He said that I’d have to pay £44.99 for it, (About $90USD) which I thought was fair (That was half-price as an existing BT customer.): I’d had the existing BT Home Hub (V.1.1) free with the full package including VOIP phone, unlimited bandwidth, and their biggest and most expensive residential phone package. The VOIP phone uses a separate BT telephone number on the same line, and was channeled over the internet from the BT exchange; thus the cost of calls was allegedly cheaper. (As well as worse quality.)

(*Note: The recent BT Home Hubs; 2.0 and above, require a working voltage of 15 Volts. The older BT Home Hubs, before 2.0 require a working voltage of 9 Volts: Therefore if you’re replacing an old Home Hub with a new 2.0 or greater, you would probably have problems with it, if it works at all, if you don’t use the power adapter supplied with it and use the old one instead. (I don’t advise using the new adapter with an old Home Hub; although it may or may not work as a temporary measure. (Then again it might damage the old Home Hub due to over-voltage – I don’t know and I don’t intend to experiment in this area.)))

Today I received delivery of my new BT Home Hub; exactly as described in their advertising material. It was a snitch to set up; the only thing I had to do really was replace the old mains power adapter with the supplied adapter; as the new hub ran on a voltage of 15 Volts, whereas the old one ran on 9 Volts. I already had the required software installed, (I don’t use their free Norton security software as it’s ineffective resource-hogging crap. I only use the BT Desktop Help software.) and it picked up and worked a dream. I then realised that I hadn’t attached the VOIP handset’s cradle or configured it to work with my existing handset. The existing handset was white – Hmm; a new one would cost me so I decided I’d live with it until I had enough spare balance to buy a new black one.

I removed the cover from the cradle socket on the new hub and it suddenly hit me that there was no way that my old cradle was going to fit. I checked the package for a new cradle but none was supplied. I phoned BT. :

The Indian went all through the most stringent interrogation for identity verification; and then said he’d transfer me to the relevant department; who did it again. This time I was talking at last to a Brit – Yippee!.. But my happiness was short-lived:

The reply was that they don’t supply a new cradle separately; and that I’d have to buy one along with a new handset for £35.99 (About $70USD)> I said that this was a con: I already had a perfectly good handset; all I needed was a cradle which should have been supplied with the new hub: I’d like a free cradle by itself or I’d be taking the matter to the Office of Fair Trading. I’d also like BT to make it clear in their advertising that the new router would require a new cradle and handset BEFORE the customer chose to buy it; or I’d be taking that matter to Trading Standards as well.

To cut a long story short she wouldn’t budge; so rightly or wrongly I went ahead and ordered and told her that I’d be referring the matter to the relevant powers that be – Which I’m about to do.

If you’re a BT customer and you’d like a new BT Home Hub 2.0 with a usable cradle and phone included; the cost isn’t £44.99: That’s a con – You can’t use your existing handset as the cradle won’t fit. The true cost in total is £80.00 approximately. (Somewhere around $160USD.)

Another example of Bullshit Telecom’s dishonesty and unethical advertising.

They WILL be sorry: I’ll make sure of it!

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